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Technical Service Manager

Technical Service Manager

Fulltime

For the AOC Technical Service organization we are looking for a new colleague. We are strengthening our innovation efforts in customer and manufacturing support and strategic fields like Styrene-free and Carbon Fiber Composites.

The Technical Service Manager  is the linking pin between customers, the account manager, operations and the R&D team. They manage customer relations from a technical perspective, reports, and maintenances and provide the highest level of customer technical service with adding value-minded attitude while developing lasting customer relationships. 

The Technical Service Manager also manages technical service projects facilitating customer retention and adding value to the business. Develop products and product portfolios in line with customer and market wishes and demands. An important part of the role is the handling of customer complaints and enquiries.

Position

For this position the following tasks are part of the job description:

  • Manage the technical interface with customers and aligned with relevant disciplines, i.e.  Sales, Operations, R&D and Demand chain
  • Provide technical support to customers with existing or new products (internal trails, analyses, sampling, etc.)
  • Thoroughly understand the technical needs of our customers and provide technical service in such a way that they will continue to successfully use AOC products
  • Build relationships at all relevant levels of the customer and AOC organization to facilitate short and long term customer technical support
  • Organize, investigate, and document and resolve customer technical complaints
  • Manage changes in portfolio and product specifications towards customers
  • Initiate, modify, manage, and monitor the implementation of new products and product rationalization
  • Collect, analyze, and identify opportunities/ trends. Cover and benchmark competitor activities, perform technology scouting in relevant segments
  • Attend industry wide meetings to broaden and expand technical and customer base information;
  • Work in accordance with company’s values, HR and HS&E policies: instructions, minimum requirements and guidelines​
Technical Service Manager

We Look For

  • Good presentation skills

  • An extravert character is preferred

  • Business environment understanding;

  • Bachelor/ University background in Chemistry, Chemical Engineering, Materials Engineering or alike

  • Stress resistant;

  • Preferably at least 8-10  years of work experience in a relevant discipline(s), preferably in the composite industry or research institutes

  • Proven experience with project management and customer relations

  • Expert level knowledge of composites and/or polymer processing

 

We Offer

  • Motivating and challenging position in an international company
  • Very competitive salary package based on your profile
  • Full time position
  • Job can be done from home office, while maintaining strong link with Zwolle office is a requirement of the job

Our Company

AOC is the leading global supplier of specialty resins and solutions which enable customers to create robust, durable, and versatile products and components for applications in Coatings and Protective Barriers, Colorants and Visual Effects, Adhesives and Specialties, and Composite resins. With strong capabilities worldwide in manufacturing and science, the company works closely with customers to deliver unrivaled quality, service, and reliability for today and create innovative solutions for tomorrow. Partner with AOC, and we will work together to find the right solutions for your business. AOC, Trusted Solutions

AOC headquarters are based in Collierville (TN, USA) and Schaffhausen (Switzerland). To learn more, visit https://aocresins.com.

Our Company Culture Elements

  • Deliver on Performance
  • Demonstrate Passion for Customers
  • Find New Opportunities
  • Speed to Value
  • Act as One Team

 

Technical Service Manager

Contact

 

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