WHO WE ARE
We are AOC AG, a company active in the sales of resins, gelcoats and specialty materials for manufacturing composite components. Our headquarters are based in Stettemerstrasse 28, CH-8207 Schaffhausen, Switzerland.
THE TYPES OF PERSONAL INFORMATION WE PROCESS
We may collect and process the following categories of personal data (any information relating to an identified or identifiable natural person, the “data subject”) when you provide it to us (e.g. name, address, postal code, city, phone number and e-mail address), through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests or other situations in which you have chosen to provide personal information to us:
Name and other identifiable information
For example, we may record your name, title, gender, date of birth.
Your contact data and data concerning your personal account or registration
Your contact data may include your address, place of business, telephone number and e-mail address. If you register for a particular service or create a personal account, we may also record your login details and other information which you fill out on the account or registration form.
Our communication with you
When you send us an e-mail, we record your communication with us.
Information we collect when you use our website
When you visit our website, we may record your IP-address, browser type, operating system, referring website, surf and click behaviour. With your permission we may also receive your location data.
In addition, we may receive an automatic report when you open a newsletter or click on a link therein.
Information you share with us
You may choose to share information with us, for example when you react to us on social media or fill out a customer survey.
Cookies and comparable technologies
How we collect your data
AOC may acquire your personal data in a number of ways, e.g. when you fill out a form on our web site, communicate with us via social media or register for our newsletter.
Depending on your settings for social networks, we may also receive information from the provider of your social network.
THE OBJECTIVES FOR WHICH WE COLLECT AND USE YOUR DATA
Your data shall be processed for the purposes of realization of any agreement, between you and AOC, fulfilling a request from you for information or advice, meeting statutory or other legal requirements, providing an optimal service and sending you information about our company and our (new) products or services, which suit your interest. AOC will not retain your personal data for longer than necessary in light of the purpose of processing, unless the data has to be kept for a longer period in accordance with legal obligations. AOC will store and – where permitted – transfer your personal data in a secure manner, by means of the current usual techniques.
The main objectives for which we collect and use your personal data are:
In order to communicate with you
We use your contact data in order to communicate with you, to answer your questions or to deal with your complaints.
To provide you with services
In order to simplify the use of our online services for you, we may analyse the data gathered by us concerning your use of our digital media and combine these with information which has been collected via cookies and comparable technologies. For instance, in order to know which digital channel (e-mail, social media) or device (desktop, tablet or mobile) you prefer, so that we may focus our communication on that channel or device.
AOC uses the software of onlinesuccess.nl to provide you with a better and personalized experience on its web site. A profile is made by the Online Success software when there is an interaction with our website. This happens for instance when you make a download of a product datasheet. Your Online Success profile is unique for AOC. In order to guarantee your privacy, these data are only available for you and for AOC, and will not be shared by third parties. At all times you can view your Online Success profile, change it, or delete it through this link.
For statistical research
We use automatic tools to carry out statistical research of general trends in the use of our services, website and social media, and of the behaviour concerning preferences of our customers and users. Through statistical research we can develop better services. Besides, we are able to improve the design and the content of our website.
For carrying out our research we may put together and analyse various types of data. We only use aggregated data and do not use names, e-mail addresses or other directly identifiable information. We will not use sensitive data for this statistical research without your permission.
For direct marketing purposes
We may use your personal information to send you newsletters or other marketing messages. So as to know what is relevant for you, we may use automatic tools to analyse your personal data. To this end we may use and combine the information described in the above. We will not use sensitive data for this statistical research without your permission.
We use the results of our analysis in order to gear our marketing messages to your specific interests and preferences. For instance, if our analysis shows that you are possibly interested in a particular type of service, we may adapt our newsletter and website with content which we think might be relevant for you.
We may use different channels for our marketing messages, such as e-mail and social media. Any time you may revoke your permission for sending marketing messages, or object this. To this end, please follow the instructions in the relevant marketing message or contact us via email@example.com.
RELEASING AND SHARING DATA WITH THIRD PARTIES
We may release your personal data to or share with third parties for the following purposes:
For the supporting services we offer
For providing our services we use third parties, such as social network providers and marketing agencies. All of these third parties are obliged to protect your personal data adequately and only use these in accordance with our instructions.
For statistical research and direct marketing
We may use your personal data for the purposes of statistical research and direct marketing (see above).
Third parties’ websites
SECURITY AND RETENTION
AOC takes the required technical and organizational measures to protect your personal data against loss or unlawful use.
Your personal data will not be transferred to parties located in countries outside the European Economic Area, which do not have an adequate level of protection.
You, as a data subject, have the right to obtain confirmation from us as to whether or not personal data about you are being processed by us, and if so, access to the personal data. Additionally, you have the right to ask for rectification and/or erasure of personal data concerning you. You also have the right to ask us for restriction of processing, the right to object against specific processing activities and the right to data portability.
If and in so far as we (partly) base the processing of personal data concerning you on your consent, you have the right to withdraw your consent at all times. Withdrawal of your consent does not affect the lawfulness of processing based on your consent before withdrawal. At all times you can object against the use of your personal data for direct marketing purposes.
You have the right to lodge a complaint with a supervisory authority, in case you find that your rights regarding the processing of personal data are being violated by us.
To this end you simply need to send a written request to:
While we take reasonable measures to protect the information you submit via the Service against loss, theft and unauthorized use, disclosure, or modification, we cannot guarantee its absolute security. No Internet or email transmission is ever fully secure or error free. Email sent to or from the Service may not be secure. You should use caution whenever submitting information online and take special care in deciding what information you send to us via email.